At TOPFEEL INTERNATIONAL INC. (“WTU”, “we”, “our”) we know privacy and security is important to you. This Privacy Notice applies to the personal information we collect when you use the Topfeel website at top-feel.com. The Topfeel website is owned and operated by WTU, and we can be contacted at the contact information set out below.
Certain Topfeel products may be paired with an application you can install on your mobile device. The privacy and data practices related to these applications are set out in an app privacy notice available on the app. Please see the Topfeel App Privacy Notice for a description of our privacy and data practices on the Topfeel Application.
Collection and Use of Personal Information
Information You Provide
We collect and use personal information on the Topfeel website for the purposes identified below.
Topfeel Online Store
When you purchase a product from the Topfeel Online Store, we collect your name, email address, phone number, billing and shipping address, and payment card information. We use this information to process your transaction and deliver your order. You may purchase a Topfeel product without creating an account (by checking out as a “guest”). If you create an account for the Topfeel Online Store to take advantage of a faster checkout process, we collect a password that you select, and maintain your name, email address, phone number, and billing and shipping address in your account profile.
Warranty Requests
You may submit a warranty request for product replacement on the Topfeel website in the event that your Topfeel product fails to work due to a defect in workmanship or materials. To process your request, we ask for personal information including your name, email address, phone number, residential address, product type and colour, serial number, the retail location where you purchased your product, the date of such purchase, proof of purchase (i.e., an image of the receipt of purchase), reason for the warranty request, and any additional information you wish to provide. We use this information to process your request for warranty coverage.
Communications
You can sign up to receive emails about promotions, contests, news and other information about Topfeel products and services on the Topfeel website or through one of our contests. We collect your email address for the purposes of sending you these communications.
You can opt out of receiving these Topfeel communications at any time by following the unsubscribe instructions included in each email message, or by contacting us. Please note that you may continue to receive transactional or informational emails from us.
Contests and Promotions
When you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion, including to deliver a prize to you, or that you otherwise provide, including your social media handle, profile picture and public posts or comments you make about our contest on social media networks. We use this information to administer the contest or promotion. As part of a contest or promotion, we may also share or otherwise publish the content you submit.
Contact Us
When you contact us with a comment, question or complaint, you may be asked for information that identifies you such as your name, email address, country along with additional information we may need to help us promptly answer your question or respond to your request, comment or complaint. We may retain this information to assist you in the future and to improve our customer service. We also use personal information to establish and manage our relationship with you and provide quality service.
Information We Collect Automatically
We and our third-party service providers (see below), including Google Analytics, collect, process, store and analyze information obtained from your browser or through the use of “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to the Topfeel website. We use the word “cookie” in this policy to refer to all such cookies and other tools.
A cookie is a tiny element of data that the Topfeel website can send to your browser and can then be stored on your computer or mobile device, so we can recognize your computer or mobile device when you return.
We use the following cookies on the Topfeel website:
Strictly necessary cookies.These are cookies that are required for the operation of the Topfeel website. They include, for example, cookies that enable you to log into your account or make use of online payment services.
Functionality cookies. These are used to recognize you when you return to the Topfeel website and to embed functionality from third-party providers. This enables us to personalize our content for you, remember your preferences (for example, your choice of language) and to integrate useful services provided by third-party providers into our Website (e.g., the “find a store” function and social media features).
Analytical cookies. We use Google Analytics to collect certain analytical information to help us better understand activity on the Topfeel website and improve our services and the quality of the Topfeel website. This information includes the IP (Internet protocol) address, device type and identifier, and related information such as page requests, referring websites or ads, operating system and browser, time spent on the Topfeel website, and actions taken in the Topfeel Online Store. We receive this data in an aggregated, anonymous form that does not personally identify any individual user. We use this information to help us understand how visitors engage with the Topfeel website, measure the effectiveness of our advertising on third-party websites, and to improve our visitors’ experience.
You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from the Topfeel website, you may not be able to take advantage of all the features of our website. To find out more about cookies, including how to see what cookies have been set, and how to adjust your browser settings to block cookies, visit www.aboutcookies.org/ or www.allaboutcookies.org .
